Privacy Policy

PRIVACY POLICY
Last updated: April 2026

Design Command is a trading name of Hypet Pty Ltd (ABN: 70 665 374 229) ("we", "us", "our"). We are committed to protecting the privacy of personal information we collect through our website designcommand.com.au and in the course of providing our services.

This Privacy Policy outlines how we collect, use, store, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. INFORMATION WE COLLECT

We may collect the following types of personal information:

  • Your name
  • Your email address
  • Your phone number
  • Your company or business name
  • Your job title or role
  • Project details you provide to us through enquiry forms or correspondence
  • Any other information you voluntarily provide when contacting us, requesting a proposal, or engaging our services

We may also collect technical information automatically when you visit our website, including your IP address, browser type, device type, pages visited, referring URL and the date and time of your visit. This information is collected through cookies and similar technologies and is used to improve website performance and user experience.

2. HOW WE COLLECT INFORMATION

We collect personal information directly from you when you:

  • Submit an enquiry or contact form on our website
  • Request a proposal or engage our services
  • Communicate with us by email, phone or other means
  • Subscribe to any updates or communications from us
  • Visit our website (technical data collected automatically)

We do not collect personal information from third parties unless you have provided consent or it is otherwise permitted by law.

3. WHY WE COLLECT INFORMATION

We collect and use your personal information for the following purposes:

  • To respond to your enquiries and provide you with information about our services
  • To prepare proposals and enter into service agreements
  • To deliver our design management, pre-construction and project support services
  • To communicate with you about projects, engagements and ongoing support
  • To send you relevant updates or information about our services where you have opted in or where we have a legitimate reason to do so
  • To improve our website, services and business operations
  • To comply with our legal obligations

4. HOW WE USE AND DISCLOSE INFORMATION

We will not sell, rent or trade your personal information to any third party.

We may share your personal information with:

  • Our professional advisors, including accountants, lawyers and insurers, where necessary for the operation of our business
  • Third-party service providers who assist us with website hosting, email delivery, analytics or other business functions, where those providers are bound by obligations to protect your information
  • Government authorities or regulatory bodies where required by law

We take reasonable steps to ensure that any third-party service providers we engage comply with the Australian Privacy Principles or equivalent standards.

5. DATA STORAGE AND SECURITY

We store personal information securely using a combination of electronic and administrative safeguards. These include password-protected systems, restricted access to personal information, and secure hosting through Shopify’s infrastructure.

We retain personal information only for as long as it is needed for the purposes described in this policy, or as required by law. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

Our website is hosted by Shopify Inc. Shopify may store data on servers located outside of Australia, including in Canada and the United States. By using our website and providing your information, you acknowledge that your data may be transferred to and stored in these jurisdictions. We take reasonable steps to ensure that overseas recipients of personal information comply with obligations consistent with the Australian Privacy Principles.

6. COOKIES AND ANALYTICS

Our website uses cookies and similar technologies to collect non-personally identifiable information about how visitors use our site. This may include pages viewed, time spent on the site, and traffic sources.

We may use third-party analytics services, including Google Analytics, to help us understand website usage. These services may collect information sent by your browser as part of a web page request, including cookies and your IP address.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

7. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. YOUR RIGHTS

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate, incomplete or out-of-date personal information
  • Request deletion of your personal information where it is no longer necessary, where you have withdrawn consent, or where it was collected unlawfully
  • Withdraw your consent to the collection or use of your personal information at any time
  • Make a complaint about how we have handled your personal information

To exercise any of these rights, please contact us using the details below.

9. DIRECT MARKETING

We may use your personal information to send you information about our services that we believe may be of interest to you. You may opt out of receiving marketing communications at any time by contacting us or using any unsubscribe function provided in our communications.

10. NOTIFIABLE DATA BREACHES

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised “last updated” date. We encourage you to review this policy periodically.

12. CONTACT US

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a complaint, please contact us:

Design Command (a trading name of Hypet Pty Ltd)
Email: enquiries@designcommand.com.au
Location: Sydney, NSW, Australia

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.